Hello,
If a user who has been deactivated by ilias (i.e. due to wrong password) tries to login again with wrong password he will be told:
"The user account has been deactivated due wrong login attempts."
So far so good, but:
If a user who has been deactivated by ilias (i.e. due to wrong password) still knows the correct password and tries to login again he will be told:
"Your user account has been deactivated due too many failed login attempts. Click 'Contact Technical Support' at the footer of this page to notify the administrator about the need to re-activate your account."
But the link "Contact Technical Support" isn't available in page footer.
If the admin now configures the "Technical Support user" (Administration --> General Settings --> Contact Information --> Technical Support) the link "Contact Technical Support" will appear in footer too.
But it seems it is not working as long as I don't enable "Anonymous Access"
What do you think, is this a misconfiguration in my ilias mandant or maybe a bug?
My expectation: If a technical support user hasn't been configured there should not be any message refering the user to a "missing link".
Best regards
Andreas